SQWARE Games Refund Policy

Last Updated: April 18, 2025

Thank you for using SQWARE Games. We value our customers and aim to provide transparent refund practices. This Refund Policy explains when and how you can request refunds for purchases made on our platform.

1. Refund Eligibility

SQWARE Games offers refunds under the following circumstances:

• Technical issues that prevent the game from functioning properly on compatible hardware
• Accidental purchases (subject to verification)
• Unauthorized purchases
• Significant changes to the service after purchase
• Failure to deliver the purchased content or service

1.1 Time Limitations

Refund requests must typically be submitted within 14 days of the purchase date. For subscriptions, different policies may apply as outlined in Section 2.

1.2 General Exceptions

We reserve the right to deny refund requests if:

• There is evidence of fraud or abuse
• The request falls outside the eligible timeframe
• The issue can be reasonably resolved without a refund
• The purchase has been consumed or used substantially

2. Subscription Refunds

2.1 Cancellation Period

You may cancel your subscription and request a refund within 7 days of initial purchase or renewal if you have not substantially used the service during that period.

2.2 Prorated Refunds

In some cases, we may offer prorated refunds for the unused portion of your subscription period. This is determined on a case-by-case basis and not guaranteed.

2.3 Automatic Renewals

Subscriptions are set to automatically renew by default. You can cancel the automatic renewal at any time from your account settings. Cancellation will take effect at the end of your current billing period.

No refunds are typically provided for simply forgetting to cancel an automatic renewal. It is your responsibility to manage your subscription settings.

3. In-Game Purchases

3.1 Virtual Currency and Items

Purchases of virtual currency, cosmetic items, and other digital content are generally final and non-refundable once the content has been added to your account.

3.2 Exceptions for In-Game Purchases

We may consider refunds for in-game purchases in limited circumstances:

• Accidental purchases made by children without parental consent
• Technical issues that render the purchased items unusable
• Significant changes to purchased items that materially alter their functionality or value

3.3 Currency Exchange Limitations

Virtual currency that has been partially spent or exchanged for other in-game items is not eligible for refund.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your account username or email address
• Date of purchase
• Item(s) or subscription for which you are requesting a refund
• Reason for the refund request
• Any relevant supporting information (screenshots, error messages, etc.)

4.2 Verification Process

We may require additional information to verify your identity and the legitimacy of your refund request. This is to protect both you and our platform from fraudulent activity.

4.3 Communication

You will receive confirmation when your refund request has been received. We will communicate our decision regarding your refund via email or through our support system.

5. Processing Time

5.1 Review Period

Refund requests are typically reviewed within 5-7 business days of submission.

5.2 Payment Processing

If your refund is approved:

• Credit/debit card refunds: 5-10 business days to appear on your statement
• PayPal refunds: 3-5 business days
• Other payment methods: Processing times vary by provider

Refunds will be issued through the original payment method when possible.

6. Refund Restrictions

6.1 Account in Good Standing

Refunds may not be processed if your account:

• Is currently suspended or banned for violations of our Terms of Service
• Has a history of policy violations or abuse of our refund system
• Has outstanding balances or chargebacks

6.2 Regional Limitations

Refund eligibility and processing may vary based on your region due to local laws and regulations. Additional restrictions may apply in certain jurisdictions.

6.3 Account Impact

When a refund is processed:

• Related content or benefits will be removed from your account
• Subscription access will be terminated immediately
• Any in-game progress or items acquired through the refunded purchase may be lost

7. Changes to Refund Policy

We may update this Refund Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes:

• We will post the revised policy with an updated effective date
• We may notify you through our platform or by email
• Your continued use of our services after changes indicates acceptance of the updated policy

We encourage you to review this policy regularly to stay informed about our refund practices.

8. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

SQWARE Games
Email: [email protected]

We will respond to legitimate inquiries promptly, typically within 2-3 business days.